Weber Reviews

Absolutely terrible customer service.
I ordered a pizza stone and pizza paddle as a gift for my brother who has just got a Weber grill. Ordered on 19/5/21 and no delivery information was provided at the time of the order. A week later I had heard nothing still regarding the delivery information so contacted customer services via email. I received a prompt reply telling me the order would be delivered on 28/5/21 which I was very pleased about. Two days later I had a call from the delivery company to ‘arrange my delivery’ for 2/6/21, which came as a bit of a surprise as I had already been advised of a date several days earlier.
2/6/21 came and went with no sign of the delivery during the allocated time slot of 1-5pm, and no word from either Weber or the delivery company. I tried to contact Weber the following day, unable to get through on their phone line so I emailed customer services, no reply. Two days later I received a reply saying they were ‘liaising with the warehouse and I would get an email letting me know when my order has been dispatched and it would then arrive 5-10 days later’.
Not happy with this reply I called the phone line again, managing to get through this time, and was then told the order has been cancelled. They advised me this was ‘probably due to a stock issue’ and she would ‘arrange my refund’. They could not explain why I had not been contacted earlier in the week to say the order was not coming as planned, or why they had cancelled my order without informing me of the issue.
I am now left a week after my brother’s birthday, with no gift and having to chase a refund. The customer service has been shocking, especially for such a supposedly premium brand. I certainly would not recommend ordering anything from them directly.

Ordered 1 bbq cover for the new Summit Kamado on April 1, 2021. Because the Summit Kamado can't arrive in UK in time, I have to buy other model from Weber. Then I want to return the cover which has never been opened. On May 7, 2021, I got email from Weber that I can return the product. It said that I will receive a printable return label. However, 18 days passed. No one send me anything. I try to contact with the serive team again. No response at all. They just ripped your money and never give you reply. Terrible. Avoid Weber.

WEBER denied my review! (show below) Only positive reviews are put on website. This is red flag that Weber is unprofessional! Weber, Please stand behind your products and learn from all reviews on verified purchases. I purchased Genesis grill 1 month ago... see original review below and denial reply by Weber...
I should have bought the 4 burners. This grill has larger cooking area than my prior 3 burner spirit and the burners go front to back (sprit was left to right)to me , the burners are a bit to spread apart and the sear burner is basically a half of burner. This is not clear in any of the reviews or video displays. I love the stainless grates, they stay clean but the flavorizer bars are already looking old. I've only owned the grill about a month but Im still trying to get used to it. I seem to do most of the small cooking jobs on the left side as its the initial lighting burner. Also, the tank is completely viewable as the entire right side of the grill where the tank is housed it not enclosed. The pics are a bit misleading as it looks like the tank goes in the cabinet underneath. I thought possibly ours arrived (assembled) with a missing piece. It seems WEBER is nickel/diming every part. instead of making dozens of different models, they should narrow down their offering to help consumers really know the difference. A comp chart is not always easy to really know the working differences.
Our team has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Blatant breach of GDPR!!!
***WARNING*** TRUE STORY..... NOT ONLY DID MY PRODUCT NOT TURN UP AS REQUESTED, WHEN I QUERIED THIS WITH THE "CUSTOMER SERVICE" TEAM I GOT SOMEONE ELSES ORDER CONFIRMATION.
***BEST BIT*** IT HAD ALL THERE DETAILS! FULL NAME... ADDRESS... THE LOT!
I SIMPLY ASKED FOR THEM TO CONFIRM THAT MY DATA HADN'T BEEN SHARED AS INAPPROPRIATELY AS THIS OTHER CUSTOMER.
NOTHING!!!!!!! YOU SHOULD BE ASHAMED OF YOURSELVES. I HAVE ALREADY REPORTED THIS BREACH BUT WANT AN UPDATE FROM YOURSELVES. TOO MUCH TO ASK?! NOT SERIOUS ENOUGH? LETS SEE. YOU HAVE MY DETAILS.

Wished I read these reviews first. Always heard Weber is a good grill. NOT! The website is very impressive. I purchased two Weber grills. One for my son's wedding gift costing $700.00 and Spirit II E-210 ($350.00) for myself. BOTH have a defect. My son's Spirit E-330 separated under the bowl and peeled on the outside. I had to return the first Spirit II because the started didn't work. Now, the second one doesn't work. Both not even a year old. I emailed Weber about my complaint and photos over a month ago, then several return sends of my email. They emailed a confirmation number but NEVER responded. I really don't like to complain, I don't even like reading others. But I spent a lot of money with this company. My cheap Charbroil worked great for many years. Today, I called after a 25 min wait, the lady was not very helpful. She insisted I register my grills on their website. And you and I know, nothing will happen. I'm at a dead end. I hope you select another brand.
PS I work at a big box store that sells Weber grills. I should have known when I saw several Weber grills in the back room customers have returned. A customer was in the return line with a Spirit II. He had a Father's Day party, the grill was a gift, the starter did not work either. He was so mad, it ruined the lighting of Dad's surprise. I do let the customers know not to purchase any Weber grill. Get your cheap product back to quality!

Have been waiting for 2 months to make the payment. All we needed was some spare parts to kick off the summer bbq season. quote received but in order to pay you will need to wait for someone to call you. And if you miss the call, tough. You will either queue up on the phone or register a new ticket online. Either way you will eventually be told to wait for someone to call and collect the payment...
It's just plainly weird and illogical. Our summer isn't ruined by COVID 19, but it's increasingly likely to be ruined by this backward-thinking retailer. Avoid at all cost!

genesis II S310 - Don’t buy!
So I’ve had my Genesis II S310 for about a week now and used it twice.
So far very disappointed, so I’ve had different bar bs now over 20years, a little bit of a foodie, grow veg etc, doesn’t mean I know it all but I’m no newbie.
This isn’t a bar b, at best it’s a pretty oven. You cannot get the grills any where near hot enough, the oven yes but not the grills. Before we judge, yes I’ve read the trouble shooting guide, carried out a leak test, reset the lpg valve and examined the burn flames. Just today, having preheated for twenty minutes, roasted a chicken for 1.5hrs tried to char up some home made bread, pathetic effort, turned out I accidentally left some on the grill, it didn’t burn despite full whack for 30 minutes!
I wouldn’t waste your money, and why make the most expensive chicken roster out of materials that make it impossible to clean.
This is my first experience of the Weber brand and it’s very poor.
Whilst some of the grill is good quality, other bits full woefully short of what I would expect of a bar b in this price bracket.

Quite frankly the worst retailer I've had the misfortune to deal with. Placed order and had payment taken the next day. Their terms say payment will be taken once shipped. Great so far. However, one week later, no communication and no BBQ. I have been chasing for an additional three weeks with correspondence normally being ignored. The odd message back simply says 'we're busy'. I'm still out of pocket, still receiving no communication, and still yet to receive my goods. Worst of all, I cannot even cancel my order and get a refund. DO NOT BUY.

It has been over 20 working days since I ordered the BBQ and accessories directly from the Weber website. I still await responses to my emails, they don’t answer the customer service number that you can call, it just rings out after 25 minutes of holding.
Initially I was told that it would take 3-5 working days for delivery, then 8-10 days because of covid -19, which I understand. It’s now been 20+ days and no response to recent email for an update, impossible to even speak to anyone on the phone as no one answers and they have taken the money from my account and sent me an invoice. I wish I had used John Lewis but at the time they were sold out. So upset.